Searching for new sales opportunities? We're here to help.

Healthcare. Financial Institutions. Government. From global Internet service providers to large retail chains, almost every industry you can imagine benefits from our comprehensive call center solutions.

CIS can help your customer transform their call center from a costly voice operation to a multimedia interaction center. Whether it's designing a customer interaction strategy or developing an online employee benefit system, we'll help you identify new sales opportunities and expertly design a customized system tailor-made for your customer. We will help your customer to increase revenues/profits, decrease costs and improve the customer interaction experience.

Learn what industries benefit from CIS solutions and discover what applications can best serve your customer's needs. If you have specific questions, contact us today. Our experts are on hand to help you sell more successfully.

  1. What vertical industries and horizontal business segments benefit from CIS services?
  2. What CIS solutions will help serve my customer's needs?
  3. How can CIS consulting services design a customized solution for my customer?
  4. What are some CIS solutions for each vertical market?

Vertical Industries

An impressive number of industries are vertical markets for CIS products and services, including:

  • Healthcare
  • Finance / Banking
  • Insurance
  • ISPs / CLECs
  • State / Local Government
  • Utilities
  • Education

Horizontal Segments

Customers can increase their productivity and streamline their procedures with our innovative CIS applications. Horizontal segments include:

  • Human Resources
  • Help Desk
  • Credit / Collection
  • E-Commerce
  • Customer Care

CIS Solutions

Help your customers conquer their competition. We can provide your customers a comprehensive CIS solution, including:

  • Automatic Call Distribution
  • Intelligent Routing (by skills, locations, customers, etc.)
  • E-mail and Video Routing
  • Intelligent Answering (screen pop)
  • Predictive Dialing/Call Blending
  • Unified Messaging (voicemail, e-mail, fax)
  • Multimedia Self-Service (telephone, web, fax)
  • E-Commerce Integration to Call Center
  • Quality Monitoring/Transaction Recording
  • Customer Experience Recording
  • Agent Scheduling, Forecasting & Tracking
  • Management Reporting Tools

Consulting Services

CIS also offers a complete menu of consulting services to help identify your customer's needs and design customized solutions to meet those needs.

  • Call Center Analysis
  • Customer Interaction Strategy/Process Analysis & Design
  • Custom Reports Design
  • Detailed Design Services
  • Hardware/Software Procurement
  • Training Services

Vertical Market Solutions

Discover the many unique ways CIS applications can benefit vertical markets.

Credit / Collections
  • Automated Dialing
  • Agent Skillset
ISPs and Utilities
  • Account Information
  • Customer Service (often in the Call Center)
Healthcare Accounts
  • Patient Accounting
  • Instant Lab / Radiology / Pathology Results
  • Centralized Scheduling
  • Physician Notification
  • Enrollment
  • Pre-Admissions
  • Prescription Refill
  • Coverage Verification
  • Nurse Triage
Financial Accounts
  • Account Balance
  • Account Inquiry
  • Internet Banking
  • Bill Payment / Bill Presentment
  • Funds Transfer
Human Resources
  • Open Enrollment
  • Employment Verification
  • Benefits Eligibility