CIS product solutions are carefully selected based upon customer input, industry analysis and careful research. We've developed powerful relationships with industry leaders such as NORTEL, Interactive Intelligence, Genesys, and Edify to expertly provide your customers with long-term, reliable solutions. These best-of-breed products and industry-leading vendors are on the cutting-edge of today's technology - and guarantee your customer a seamless communications experience.

Learn more about these exciting, strategic partnerships and technologically driven solutions by clicking on partner names below. Or, contact us with your specific product questions.

Genesys Telecommunications Laboratories

Genesys Telecommunications Laboratories, Inc. is a market-leader in Enterprise Interaction Management software. The company's interaction management solutions help enterprises reduce costs, increase revenues, and transform the way they manage interactions in the call/contact center and across the enterprise. Genesys' open, scalable solutions include: Internet contact center capabilities, integrated screen pop, outbound dialing, and intelligent routing.

Edify Corporation

Edify Corporation is a global leader in providing Internet and voice e-commerce portal solutions to intelligently manage customer relationships. Using Edify solutions, organizations can automate, integrate, and personalize interactions across all relationship touchpoints - Web, phone, fax, kiosk, and call center - satisfying the increasing demand for "anytime, anywhere, any way" information access. Edify also helps businesses draw on the vast bank of knowledge they already have for prospective and existing customers to deliver powerful and flexible one-to-one marketing campaigns.

Interactive Intelligence Inc.

Interactive Intelligence is a leading developer of enterprise software that allows customers to automate virtually every aspect of their business communications. The company's flagship product, Enterprise Interaction Center(R) (EIC), is an "all-in-one" Windows NT-based communications server that replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and computer telephony integration (CTI) middleware systems. Add-on products include Web chat/collaboration, Web callback, and Voice Over Net calls, voice logging and predictive dialing.

TCS Management Group, Inc.

TCS Management Group, Inc. specializes in providing software, consulting and education services to call centers of all sizes and configurations. Using sophisticated mathematical modeling, TCS workforce management software 1) predicts how many incoming calls a call center can expect to receive every quarter- or half-hour, 2) determines how many telephone representatives should be assigned to work which schedules so as to answer those calls quickly and cost-effectively, 3) creates and automatically assigns work schedules and 4) tracks individual staff and overall call center performance.

Comverse Infosys, Inc

Comverse Infosys, Inc. is a world leader in the development, manufacture and marketing of superior digital recording and quality monitoring solutions for call centers. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other call centers.

NORTEL Networks

NORTEL Networks offers Symposium, a sophisticated portfolio providing multimedia communications solutions for the call center and the enterprise. Symposium solutions such as Symposium Call Center Server and Symposium Interactive Voice Response add new capabilities to NORTEL Networks products and services.