PRESS INFORMATION

Help your customers conquer their competition with the latest CIS information. With one quick click, Account Executives can now access the latest CIS articles and press releases. This frequently-updated site will spotlight the latest news regarding leading-edge customer interaction solutions - and assist you in selling more successfully. In-depth articles review today's exciting cutting-edge technologies - and demonstrate how CIS solutions are transforming call centers.

View our press information today and check back frequently for new updates. If you have a specific question about CIS solutions and services, contact our experienced Subject Matter Experts. We're here to help you provide your customers a comprehensive interactive solution.

Future Banking Call Centers

Discover how CIS solutions seamlessly blend high-tech and high-touch by reading The Banking Call Center of the Future. Account Executives will learn how customer interaction centers provide exciting new ways to attract and keep financial customers in today's technologically-savvy marketplace.

Transforming Call Centers

The latest technologies are transforming the ways your customers connect. Call centers are now multimedia customer interaction centers, utilizing advanced technology to streamline services while providing an excellent communications experience. Our article, Transforming Call Centers into Customer Interaction Centers, examines this trend and outlines specific CIS solutions.

Electronic Computer Telephony Integration (eCTI)

The Internet has changed the face of today's communications options. Electronic Computer Telephony Integration (eCTI) integrates email, Web/Internet, fax and other mixed media to positively enhance your customer's call center experience. Our article, On the Road to Electronic Contact Technology, demonstrates how crucial integrated communications systems are - and how these systems tailor the calling experience to individual consumer needs.